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Not being able to download or preview the animation vidoe after finishing the processes

New Here ,
Aug 08, 2023 Aug 08, 2023

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Hello,

I have an issue that I am facing at the moment with adobe express make animations for vidoe. The problem that I have is when I finish the animation video and I add the voice to the video, after the processing time the websites become glitchy and I am being unable to download or preview the video.

 

Any one facing this issue? OR is it just me?

Because I tried to make the same animation video on another PC and it worked none of the problems above happened.

 

THIS IS ONE OF THE ERRORS I FOUND IN THE INSPECTOR

Failed to load resource: the server responded with a status of 403 ()

cclqt-host-shared-bde6075f.js:1 Failed to load resource: the server responded with a status of 403 ()

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Adobe Employee ,
Aug 26, 2023 Aug 26, 2023

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Hi @code315549558juw,

 

Thank you for reaching out.

We've recently implemented updates to address issues.

 

Could you kindly confirm if you're still facing this problem?

 

I'm here to help and looking forward to hearing from you.

-Lyn

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