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Pague y continua como prueba

New Here ,
Nov 19, 2022 Nov 19, 2022

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Hola buenas se actualizo el pago pero no la app que hago ? Solicite ayuda por medio de adobe pero nada 

Screenshot_20221119-183707_Banco Falabella.jpg

Screenshot_20221119-183810_Adobe Express.jpg

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Problem or error , Subscription

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Community Expert ,
Nov 20, 2022 Nov 20, 2022

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Hi,

 

I'm not sure what seem to be the problem. Can you explain a bit detailed. Thanks.

regards,
Henrik

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New Here ,
Nov 20, 2022 Nov 20, 2022

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It was deducted from my bank account but the app continues as a free trial...

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Community Expert ,
Nov 20, 2022 Nov 20, 2022

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Hi,

 

that would be to clarify over to the Adobe Support. We are here the Community-Support and we have no infos about Accounting. Please take a look at https://helpx.adobe.com/contact.html for further infos.

regards,
Henrik

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Community Expert ,
Nov 20, 2022 Nov 20, 2022

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The following thread had a similar issue but for Photoshop & Lightroom as opposed to Adobe Express. What worked was restarting, but @kglad lists multiple steps that you could try if a restart doesn't work:

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