• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Perdida de Proyectos

New Here ,
Jul 25, 2022 Jul 25, 2022

Copy link to clipboard

Copied

Restableci contraseña y desaparecieron los proyectos. Como hacemos...?

Views

81

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 25, 2022 Jul 25, 2022

Copy link to clipboard

Copied

LATEST

Hi Carlos,

Sorry to learn of your difficulties. Resetting your password shouldn't have any impact on your projects, that is unusual. Some things I would check or test to start with.

 

  • Do you have more than one email address? If you accidentially logged in with a different one than was used to create the projects originally that could be a cause. Log in with others to confirm.
  • Do you use the same email for school and home or work and home? If you do, you generally receive a prompt to select either personal or school/company at login. Selecting other than what was used originally to create the projects could cause the issue.
  • Test in a few different browsers - Chrome, Edge, Safari, Firefox, etc.
  • Test the browsers in incognito or private browsing mode - https://support.google.com/chrome/answer/95464?hl=en&co=GENIE.Platform%3DDesktop
  • Test from a different device - if you are logging in from your phone, test on a computer or vice versa.

 

Please try these and let us know if they help.

 

Best,

- Dave

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines