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Perdida de Proyectos

New Here ,
Jul 25, 2022 Jul 25, 2022

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Restableci contraseña y desaparecieron los proyectos. Como hacemos...?

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Adobe Employee ,
Jul 25, 2022 Jul 25, 2022

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Hi Carlos,

Sorry to learn of your difficulties. Resetting your password shouldn't have any impact on your projects, that is unusual. Some things I would check or test to start with.

 

  • Do you have more than one email address? If you accidentially logged in with a different one than was used to create the projects originally that could be a cause. Log in with others to confirm.
  • Do you use the same email for school and home or work and home? If you do, you generally receive a prompt to select either personal or school/company at login. Selecting other than what was used originally to create the projects could cause the issue.
  • Test in a few different browsers - Chrome, Edge, Safari, Firefox, etc.
  • Test the browsers in incognito or private browsing mode - https://support.google.com/chrome/answer/95464?hl=en&co=GENIE.Platform%3DDesktop
  • Test from a different device - if you are logging in from your phone, test on a computer or vice versa.

 

Please try these and let us know if they help.

 

Best,

- Dave

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