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Photo not showing

New Here ,
Oct 02, 2024 Oct 02, 2024

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I've uploaded a photo and it's just showing as white. I removed and tried again, same. I resaved the photo again and uploaded that version, same. 

It's a screen grab from i movie and I've done this exct same thing a good few times as it's been fine but not today. I've also exited the app and come back in and still nothing. Someone help before I lose my bloody mind!

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Adobe Employee ,
Oct 03, 2024 Oct 03, 2024

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Hi 

@Amanda37270082t2ri

,

 

Could you please let us know if you're using the app on a desktop or mobile? If it's on a desktop, have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Alos, try clearing the browser's cache and cookies and see if that helps.

 

If you're on the mobile, try signing out and signing in again or try reinstalling the app.

 

Let us know how it goes.

 

Regards,

Tarun

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