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Post Scheduler on Instagram - subsequent problems

New Here ,
Feb 14, 2023 Feb 14, 2023

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HI,

 

I am using this new adobe express and having several error messages (and not posting) my content. 

There is no issue about the number of caracters or the size of the image - I checked.

My connection with my account on Instagram is ok and I am using the premium subscription.

 

Someone could hemp me to understand what's ha[ppening please ? 

 

Thnaks

 

Nathalia

 

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Adobe Employee ,
Feb 20, 2023 Feb 20, 2023

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Hi @nathalia-brisa

Welcome to the Adobe Express Community!!!

 

Would you mind telling us what error messages you are getting while scheduling? Do they pop up only for the Instagram account or with every social media channel? Did you try disconnecting all the social media accounts and then reconnecting them to check if that makes any difference?

 

Also, if possible, please share a screen recording of the workflow to better investigate the issue.

 

Thanks,

~Amitej

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