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Project not opening

New Here ,
Oct 19, 2023 Oct 19, 2023

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My project will not open and i have not downloaded it. The project side of it staye loading for ages and I need to finish it up today. I've tried refreashing the page multiple times and it does nothing to help. Please help.

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Desktop Web , Video

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Adobe Employee ,
Oct 19, 2023 Oct 19, 2023

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Hi,

 

Sorry to hear you are running into this issue. Could you post the url of the project (from the browser's address bar when you attempt to open it)?

 

Thanks

Abhi G

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Community Expert ,
Oct 19, 2023 Oct 19, 2023

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Sorry for your difficulties.  Here are some things to try.

1. Restart your computer.

2. Try using a different browser -- latest Chrome, MS Edge or Safari.

3. Ensure that browser script blockers & VPN are disabled. JavaScript must be enabled to work with Adobe Express' web-based desktop app.

 

Hope that helps.

 

 

 

Nancy O'Shea— Product User, Community Expert & Moderator

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