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Purched Adobe Express NOT found in Adobe.com

Community Beginner ,
Apr 16, 2023 Apr 16, 2023

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I pay monthly via Apple for Adobe Express. But Adobe doesn't recognize this FACT. 

 

Tried zhelp/adobe but they leave me in there for hours.

 

How to change my in APP email adress to SYNC my experience and access to product benefits?

 

HELP?

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iOS , Subscription

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correct answers 2 Correct answers

Adobe Employee , Apr 17, 2023 Apr 17, 2023

Hi @lurabe 

 

Sorry to learn you're having these difficulties. You should just need to sign into any of the apps you purchased with your Apple ID email in order for it to recognize you as a paid member. Maybe try signing out and back in again into Adobe Express with your Apple ID email? Please let us know if this helps.

 

Best,

Dave

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Community Beginner , Apr 17, 2023 Apr 17, 2023

Apple Support has me delete and reinstall - so you had the same idea. Thank you!

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Adobe Employee ,
Apr 17, 2023 Apr 17, 2023

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Hi @lurabe 

 

Sorry to learn you're having these difficulties. You should just need to sign into any of the apps you purchased with your Apple ID email in order for it to recognize you as a paid member. Maybe try signing out and back in again into Adobe Express with your Apple ID email? Please let us know if this helps.

 

Best,

Dave

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Community Beginner ,
Apr 17, 2023 Apr 17, 2023

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Apple Support has me delete and reinstall - so you had the same idea. Thank you!

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Adobe Employee ,
Apr 17, 2023 Apr 17, 2023

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Good to hear you were able to get it sorted 

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