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QR code server error

New Here ,
Sep 25, 2023 Sep 25, 2023

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Hello,

 

I created several QR codes a while back to organize my companies SDS information. All codes but one now work. The one that does not work is the largest file and I've tried changing the URL link with no success. The links all work on desktop format but when the code is scanned from a phone, I get an error saying "Server Error in '/' Application" when trying to open the files. Can anyone shed some light on my situation? Is the file simply too large? It was working fine up until now and I am scrathing my head trying to figure it out.

 

Any advice would be greatly appreciated. 

 

Thank you

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Android , Desktop Web , iOS

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Adobe Employee ,
Dec 29, 2023 Dec 29, 2023

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Hi there,

 

Apologies for the delayed response. Is the issue you mentioned persisting? Let me know so I can assist you further.

 

Regards,

Tarun

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New Here ,
Jan 08, 2024 Jan 08, 2024

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Hello,

 

This is still an ongoing issue. Not sure whats going on with responses on this topic but everytime I reply, it doesn't show up. I've replied a couple of times and everytime I come back, my response is gone.

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Adobe Employee ,
Feb 07, 2024 Feb 07, 2024

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Hi @Cal28563488k0eg,

Thank you for your patience.

I am following up on this as our engineering team worked on fixing a few bugs some time ago and wanted to know if it's working for you now!

Please let me know if this is resolved for you, too, as I'm here to help and to get you back on track. 🙂

 

I'm looking forward to hearing from you.

 

^Lyn

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New Here ,
Jan 03, 2024 Jan 03, 2024

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Hello,

 

The issue has not been resolved yet and I am still getting the same error message. I tried to upload the QR code but it won't let me post my reply with the QR code attached.

 

Thank you,

 

Calum 

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Adobe Employee ,
Feb 07, 2024 Feb 07, 2024

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Hi @Cal28563488k0eg,

Thank you for your patience.

I am following up on this as our engineering team worked on fixing a few bugs some time ago and wanted to know if it's working for you now!

Please let me know if this is resolved for you, too, as I'm here to help and to get you back on track. If you're still encountering issues, could you kindly share one of those QR codes via DM?

 

I'm looking forward to hearing from you.

 

^Lyn

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New Here ,
Feb 07, 2024 Feb 07, 2024

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Hello,

I tried the QR code after receiving this message. I'm no longer getting the same error message but it still doesn't work. I simply get a "Not Found" message display.

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Adobe Employee ,
Feb 15, 2024 Feb 15, 2024

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Hi 

@Cal28563488k0eg

,

 

We're sorry to hear about this. Have you tried accessing the destination URL directly (without scanning the QR code) to see if the resource is accessible? Is it possible to share the URL with via PM to check from our end?

Please share the screenshot of the error message you're seeing.

 

Regards,

Tarun

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New Here ,
Feb 16, 2024 Feb 16, 2024

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Hi @Tarun Saini,

 

I have sent you a PM. 

 

Thank you

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