"File is not compatible" error using any element

[Nexus35642978v1wg]

It does not matter which element I choose all of them fail to add to my design with the error "File is not compatible". How do I fix this?

[Nexus35642978v1wg]

Forgot to mention that this is when trying to add a element to the design in Adobe Express and I have a premium subscription.

[Tarun Saini]

Hi 

@Nexus35642978v1wg

,

We're sorry to hear about this issue. Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Can you please share the screen recording of the issue? Try clearing the browser's cache and cookies, and let us know if that helps.

Regards,

Tarun

[Nexus35642978v1wg]

When trying to add elements to the page I get the error message "This file is not compatible". This is happening with all elements. How do I fix this?