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It does not matter which element I choose all of them fail to add to my design with the error "File is not compatible". How do I fix this?
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Forgot to mention that this is when trying to add a element to the design in Adobe Express and I have a premium subscription.
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Hi
@Nexus35642978v1wg,
We're sorry to hear about this issue. Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Can you please share the screen recording of the issue? Try clearing the browser's cache and cookies, and let us know if that helps.
Regards,
Tarun
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