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"File is not compatible" error using any element

New Here ,
Mar 22, 2024 Mar 22, 2024

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It does not matter which element I choose all of them fail to add to my design with the error "File is not compatible". How do I fix this?

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Desktop Web , Performance

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New Here ,
Mar 22, 2024 Mar 22, 2024

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Forgot to mention that this is when trying to add a element to the design in Adobe Express and I have a premium subscription.

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Adobe Employee ,
Mar 29, 2024 Mar 29, 2024

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Hi 

@Nexus35642978v1wg

,

 

We're sorry to hear about this issue. Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Can you please share the screen recording of the issue? Try clearing the browser's cache and cookies, and let us know if that helps.

 

Regards,

Tarun

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New Here ,
Mar 22, 2024 Mar 22, 2024

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When trying to add elements to the page I get the error message "This file is not compatible". This is happening with all elements. How do I fix this?

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