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Randomly receive 'Whoops, looks like we couldn't publish your post' emails

New Here ,
Jul 05, 2023 Jul 05, 2023

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I post three times a day to four networks (Twitter, LinkedIn, Facebook and Instagram) via Adobe Express scheduler - moved across from ContentCal.

 

My connections are set up fine but randomly several times a week I get an email saying 'Whoops, looks like we couldn't publish your post' and a button to take me to the post 'to fix it in a few clicks'. Usually it's for LinkedIn. On the post there's a message saying 'As this technical issue is less common, our team will need to look into this to identify what went wrong.' But there's no indication that this happens, or to get it to happen.

 

It's an intermittent issue and there's no indication what the problem is. Sometimes I can 'retry now' by refreshing the feed connection. Sometimes it will work if I delete the image and upload it again (exact same image ...) And sometimes even trying everything, it simply won't publish again. But then often the next one that's been scheduled will.

 

This happens too many times per week for it to be something I can ignore. It's super frustrating as it feels like the software/platform just isn't stable enough for me to rely on it (and I like many others was dumped from ContentCal with the promise that it would work practically the same - but I never had this problem on ContentCal).

 

Please help!

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Adobe Employee ,
Aug 21, 2023 Aug 21, 2023

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Hi @Carolyn30895080tgqp,

 

Thank you for reaching out, and sorry I'm sorry to hear about your issues, as I know how frustrating this can be. 😞

Would you mind sharing if you still have difficulties with your pots, as this should've been resolved by now?

 

If not, would you mind sharing with me the post ID of the failed post for our engineering team to have a further look into this?

 

I'm looking forward to hearing from you.

Lyn

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Community Expert ,
Aug 21, 2023 Aug 21, 2023

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@Carolyn30895080tgqp wrote:

It's an intermittent issue and there's no indication what the problem is. Sometimes I can 'retry now' by refreshing the feed connection. Sometimes it will work if I delete the image and upload it again (exact same image ...)

 

 

Unless you have another Adobe ID, this is the only post you have made to the Adobe forums. Which posts have worked?

 

Jane

 

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Community Beginner ,
Nov 21, 2023 Nov 21, 2023

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I've created an Instagram account for the company I work for to test posts from Express. I could post all day without any problems and suddenly I got the same message: 'Whoops, looks like we couldn't publish your post'. It's the next day and the issue persists. This is with any content I make. It can't be published.

I've disconnected and reconnected the IG account with no result. No other options are given in the mail I received to fix this problem. I can't find the post ID otherwise I would've shared it here.

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