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Re: Can't see my projects on the Adobe Express mobile app?

New Here ,
Sep 20, 2023 Sep 20, 2023

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Same problem here, it's about 3 weeks that my iOS app says "Projects created on the Desktop app aren't avalaible on the mobile, please use the new Desktop app, the Mobile app will be updated soon"

Very annoying...

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Adobe Employee ,
Sep 21, 2023 Sep 21, 2023

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Hi @Distilleria Mezzanotte,

 

I'm sorry to hear about the frustration. You can't see projects created on the desktop app in your mobile app because they currently use different file formats. Adobe Express is in the process of migrating the mobile app to the new Adobe Express format, which will allow seamless access to projects created on the desktop app in the near future.

I understand that this situation can be frustrating, but please know that the Adobe Express team is actively working on this transition. We appreciate your patience, and you can look forward to using your projects across all devices once the migration is complete.

 

If you have any more questions or require further assistance, please don't hesitate to ask, and if you feel this has helped answer your question, please consider marking this thread as the correct answer. It may help other community members with the same question and inform them that a correct answer is available.

 

Thank you for your continued support ❤️ in making Adobe Express better.

Lyn

 

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Community Beginner ,
Nov 08, 2023 Nov 08, 2023

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What's the latest news on this problem ?

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Community Expert ,
Nov 08, 2023 Nov 08, 2023

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The new mobile app is in beta testing but there is no news on when it will be available. 

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New Here ,
Dec 13, 2023 Dec 13, 2023

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I was going to chage from Canva but this kind of delay has stop me. no way. Adobe when???

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New Here ,
Feb 06, 2024 Feb 06, 2024

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WHEN?????? 

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New Here ,
Feb 25, 2024 Feb 25, 2024

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Any updates on this? I switched from Canva, which worked on both mobile and desktop seamlessly. Now I have to go through multiple steps to get a photo from my phone to a project on my desktop. In 2024, this shouldn't be an issue. There is no reason the file formats should be different within the same program, nor should photos uploaded on mobile not show up on the desktop (because that's not even about the format of the projects). Please push this update through immediately. 

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Community Beginner ,
Jan 18, 2024 Jan 18, 2024

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Still waiting for this...

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New Here ,
Feb 25, 2024 Feb 25, 2024

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I guess when I don't know when the Update for Mobile is coming I have to change for canva. I think in 2024 it shouldn't be a problem to make it work over all devices! This not working shows that the service Adobe Express provides is not at all that good..

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