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Re: Download large video made on Express in mp4 format

New Here ,
May 14, 2024 May 14, 2024

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I am having this same issue. I've tried a different browser, clearing the cache... incognito and Capture.JPGturning on hardware acceleration. Still won't download a large video. Gives me an error Download Failed, immediately. 

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New Here ,
May 14, 2024 May 14, 2024

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Same Issue, cannot export large video on mp4. Tried multiple browsers and basic troubleshooting. Adobe needs to figure this out asap. 

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Adobe Employee ,
May 15, 2024 May 15, 2024

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Hi 

@Isabel37388320f4v1

 

@Sustainabilit37391241g3pz

,

 

We're sorry to hear about this. Did you use the Stock images or your images from the device? Also, is it possible for you to share the project URL with us to investigate the issue?

 

Regards,

Tarun

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New Here ,
May 17, 2024 May 17, 2024

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MP4 Video Not Downloading.png

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New Here ,
May 17, 2024 May 17, 2024

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Hello, @Tarun. I used images from my device and here is the URL for you guys to investigate. Please let me know of any solutions as I am working on this video for our end of the year gala and need it done by next week. 

 

https://new.express.adobe.com/id/urn:aaid:sc:VA6C2:a47d4249-0694-46b7-810b-765041f2ea8f?invite=true&...

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Adobe Employee ,
May 16, 2024 May 16, 2024

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Isabel37388320f4v1, Thank you for sharing your screenshot.

Please share the URL of the failed download with me via DM.


^Lyn

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