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Removal of Background problem

New Here ,
Oct 03, 2022 Oct 03, 2022

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Problem of request timed out persists when you are doing a background removal on a photo uploaded to your template

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Problem or error

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Adobe Employee ,
Oct 07, 2022 Oct 07, 2022

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Hi @Heidi26420300dvoq 

Can you let us know what platform (Webapp, iOS, Android) you are working on that resulted in this workflow? 

If you're working on the webapp, you may try after clearing the cache/cookies of the browser. You can also try working on a different browser or on the incognito/private browser mode to check if that makes any difference.

 

Let us know how if it helps. 

 

-Best

Amitej

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New Here ,
Oct 11, 2022 Oct 11, 2022

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Problem resolved. Thank you

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