Samsung fold 3, can't update, but meet requirements

[Jessica31106621ilum]

Does anyone know why I can't update adobe express, even though the fold 3 meets the requirements?

The fold has 12Gb ram, Android 15, UI 7

My very old S8 can update... 

[mahmoud_5524]

Hi @Jessica31106621ilum,

Thank you for reaching out! Sorry to hear you’re having trouble updating Adobe Express on your Samsung Fold 3 despite meeting the requirements.

A few things to check that might help resolve this:

• Is there enough free storage space on your device for the update?

• Have you tried clearing the Google Play Store cache and data? (Settings > Apps > Google Play Store > Storage > Clear cache/data)

• Are there any pending system or Play Store updates?

• Sometimes, Play Store updates roll out gradually—your Fold 3 might get it slightly later than other devices.

If none of these help, you could try uninstalling and reinstalling Adobe Express as a fresh install.

Let me know if you want, I can guide you through these steps!

^MM

[Abhi.G @ ADBE]

For what it's worth, I don't see it on this list: https://helpx.adobe.com/express/web/get-set-up/learn-the-basics/supported-devices-mobile.html

Abhi G