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Scheduling Posts for LinkedIn - errors?

Community Beginner ,
Nov 28, 2022 Nov 28, 2022

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After paying for services like Hootsuite, SproutSocial, and Preview App, I'm thrilled to see this service baked into Adobe Express! However, it's becoming increasingly frustrating to find that my scheduled posts for our company's LinkedIn Page rarely post at all. We typically receive an email that says "Whoops" and "fix with the click of this button" ...only to find that the button click also results in an unpublished error.

 

I've tried to find some pattern thinking maybe it can only post one graphic at a time, but nope. On the rare occasion it's posted successfully, posts with one or two photos/graphics have worked – even one with video! I'm stumped; it's the only channel where I'm experiencing problems. Facebook and Twitter both seem to work as advertised. (I'm still utilizing Preview App for Instagram and their feed design, while we run out our current subscription with them.)

 

Anyone else experiencing issues?

 

P.S. I'm currently scheduling from desktop (Windows / Chrome)... mostly because I don't have energy for the Android app and it's consistent crashing. But that's another topic for another day. 

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Performance , Problem or error , Windows

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Adobe Employee ,
Dec 02, 2022 Dec 02, 2022

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Hello @JMazzoAV,

 

Thank you for reaching out.

 

I'm sorry you're experiencing issues with your LinkedIn posts. We understand how frustration this can sometimes be.

Sounds like it might be related to our Supported media types and limitations.

Social media posts should be within our supported media types and limitations, or it will result in an error.

 

The media specifications for LinkedIn should not be above the below list:

 

Lyn_D_0-1669971990394.png

Please click here for more information on media specifications for social media posts.

Also, kindly don't forget to let us know if this post has helped you by clicking on Like and Correct Answer. 

 

Many Thanks,

~Lyn 🙂

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Community Beginner ,
Dec 06, 2022 Dec 06, 2022

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Thank you! I'm not clear on how some publish fine while others have errrors as they're all exported the same way within a branded graphic, but I will look into this specifically. Appreciate the reply!

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Adobe Employee ,
Jan 11, 2023 Jan 11, 2023

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Hi @JMazzoAV,

 

Apologies in the delayed response.

 

Could you kindly confirm if, after several attempts, you ever succeeded in posting that specific photograph on LinkedIn? If not, can you kindly provide me with the image via DM?

 

Many Thanks,

 

~Lyn 🙂

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Community Beginner ,
Dec 26, 2022 Dec 26, 2022

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Hi, I am facing the same issue. It was okay during the last many weeks, then I started to have the same issue. The image size that got scheduling error was the same as those that went through successfully, exported to JPG/PNG via the same PSD file and is less than 250mb and 3000 characters. Any advice?

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Adobe Employee ,
Jan 11, 2023 Jan 11, 2023

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Hi @tfcheng,

 

Thank you reaching out.

Could you kindly confirm if, after several attempts, you ever succeeded in posting that specific photograph on LinkedIn? If not, can you kindly provide the image you're attempting to upload to me via DM?

 

Many Thanks,

~Lyn 🙂

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Community Beginner ,
Jan 11, 2023 Jan 11, 2023

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Hi Lyn

 

Yes, I found out that it was the channel connection token had somehow expired - there was a red hexagon with an exclamation mark next to the LinkedIn channel. We clicked on it, refreshed the connection/token and it got fixed. While we got it fixed (by chance), it does not seem like this expired-token topic was talked about anywhere before.

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Adobe Employee ,
Jan 12, 2023 Jan 12, 2023

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Hi @tfcheng,

 

I'm glad you were able to resolve the issue in the end.
We appreciate your contribution to the community, and if you run into any new issues again, please know that we're always here to help.

 

Many thanks,

Lyn 🙂

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