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Set up Adobe Express for your school - issue with region code

New Here ,
Feb 02, 2025 Feb 02, 2025

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When setting up Adobe Express for my school, my school is identified and the relevant information is autofilled. However, only one letter is autofilled for "Region Code" and an error message indicates this box must have a minimum length of 3. I am unable to edit this box, meaning I cannot proceed with the process. Has anyone any advice on how to proceed?

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Adobe Employee ,
Feb 03, 2025 Feb 03, 2025

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Hi @a_4037,
Thank you for reaching out.

It seems you're experiencing an issue with the "Region Code" field when setting up Adobe Express for your school. Here are a few steps that might help resolve the problem:

Review Autofilled School Information: Ensure the school’s address and region details are correct in your account. This might help with autofilling the Region Code.

Clear Browser Cache or Use Incognito Mode: Sometimes, browser settings can interfere with autofill. Try clearing your browser cache or use an incognito window to see if it resolves the issue.

Different Browser: If clearing the cache doesn't work, try using a different browser to see if the issue persists.

 

Additionally, this guide can help with accessing and setting up student accounts on Adobe Express: Adobe Express for Education - Student Accounts.

Let us know if you need further assistance!

Regards,
^AN

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New Here ,
Feb 04, 2025 Feb 04, 2025

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Thank you for your help Anshul. Can you give me the steps to find where I can edit my school's Autofilled School Information? I cannot find this option in "Manage Account". 

Kind regards,

Audrey

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Adobe Employee ,
Feb 04, 2025 Feb 04, 2025

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Hi @a_4037,

 

Thank you for reaching out.

 

If the steps mentioned earlier did not resolve the issue, I recommend contacting your school's IT administrator. 

 

Let me know if you need any further assistance.

Regards,
^AN

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New Here ,
Feb 04, 2025 Feb 04, 2025

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Thank you Anshul. I am our school's IT leader and have followed the steps you suggested but unfortunately am still unable to resolve the situation. Can someone in Adobe help me to change the Region Code for my school please?

Thank you,

Audrey

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Adobe Employee ,
Feb 04, 2025 Feb 04, 2025

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Hi @a_4037,

Thanks for confirming.I am moving your query to a more relevant community where expert can provide better assistance. Thank you for your patience, and I appreciate your understanding. 

 

Regards,
^AN

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New Here ,
Feb 04, 2025 Feb 04, 2025

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Thank you so much for your help - I really appreciate it Anshul.

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New Here ,
Feb 10, 2025 Feb 10, 2025

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Hi Anshul, Do you have a link to the community my query has moved to? Thank you, Audrey

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Adobe Employee ,
Feb 11, 2025 Feb 11, 2025

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Hi 

@a_4037

,

 

Welcome to the community! If you're still encountering the issue. I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://adobe.ly/3QbWbXV 

 

Regards,

Tarun

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