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Shared library not visible in Express

Community Beginner ,
May 11, 2022 May 11, 2022

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I'm having a problem that inside our organisation some users don't see the shared libraries in Express. For these users libaries are viewed correctly in https://assets.adobe.com/libraries but not when in https://express.adobe.com/sp/libraries/shared

 

Any help would be highly appreciated. 

Thanks. 

TOPICS
Bug , Import and share , Problem or error

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Adobe Employee ,
May 11, 2022 May 11, 2022

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Hi there, 

 

Sorry for the trouble. I hope this will help. Clearing browser cache and then logging in using a new "Incognito" (Chrome), "Private" (Safari), or a similar window. Try signing out of the app and then signing back in. The app should usually be available afterward. If not, try a different system. Try checking these things and report back with any observations. Thanks for your patience in resolving this problem.

 

Thanks

Manmeet

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Adobe Employee ,
May 11, 2022 May 11, 2022

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Hi SWI_Visual,

 

I was curious if the users encountering difficulties viewing the libraries was possibly related to different types of accounts being used. I see that you have an enterprise membership. With the way accounts work, it is not possible for an enterprise user to share libraries with a user with free or an individual type memberships, you would need to share from enterprise to enterprise or free/individual to free/individual. 

 

Do these libraries appear as shared here? https://assets.adobe.com/shared

Screen Shot 2022-05-11 at 9.30.07 AM.png

 

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Community Beginner ,
May 12, 2022 May 12, 2022

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I will try with what suggested, but to clarify Yes libraries do appear in  https://assets.adobe.com/shared and sharing is happening from enterprise to enterprise users. 

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