It worked on December 22 on my Win 7 / Firefox PC and network. It has not worked since (OVER A WEEK -- UNACCEPTABLE). Is there a way to escalate this to a team that actually fix the problem? Maybe the team that caused it to begin with?
Clearing the cache and opening in incognito doesn't fix this situation?
So, let’s see if there’s something you can do on your end to fix the problem. It appears that the migration from Spark to ACE was not successful and/or my files are corrupted.
Mod note: your issue was branched into a new post.
Hi Southside Jukes,
Sorry. Have you tried the mobile version? What happens then? Others have said that after logging in via the mobile version, the browser version starts working again.
Is there a way to escalate this to a team that actually fix the problem? Maybe the team that caused it to begin with?
This is mainly a user to user forum. The product team reads feedback here: https://creativecloudexpress.uservoice.com/forums/329007-creative-cloud-express-feature-suggestion
Copy link to clipboard
We didn't hear back from you. Hope you are fine now. Sorry for the problems over the holidays. Everyone: the OP appears to have resolved this issue. It had to do with migrating accounts over at their company.
So, nice to hear that it was a migration issue -- what's the solution? I'm still in limbo here....