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I have a student who was working on a video last week but now cannot access their project. A white screen just appears when they click on it.
Anyone else having this issue? Is is a computer issue? A logon issue? A system issue? I don't want this student to not be able to submit their project.
You could ask your student to try working on a different browser or after clearing the cache cookies of the browser they're working on.
Any new extension/plugin installed could also result in such an outcome. So disabling them could also make a difference.
Let us know how it goes.
did the student try to access it a bit later? Are this errors still there? Is it only One of the projects or are there other ones?