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Student project not opening

New Here ,
Nov 09, 2022 Nov 09, 2022

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Hi there, 

I have a student who was working on a video last week but now cannot access their project.  A white screen just appears when they click on it.  

 

Anyone else having this issue?  Is is a computer issue?  A logon issue?  A system issue?  I don't want this student to not be able to submit their project.

 

Thank you!

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Crash or freeze

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Adobe Employee ,
Nov 09, 2022 Nov 09, 2022

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Hi @Rachel270484304krh,

You could ask your student to try working on a different browser or after clearing the cache cookies of the browser they're working on.

Any new extension/plugin installed could also result in such an outcome. So disabling them could also make a difference.

Let us know how it goes.

 

Best,

Amitej

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Community Expert ,
Nov 23, 2022 Nov 23, 2022

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Hi,

 

did the student try to access it a bit later? Are this errors still there? Is it only One of the projects or are there other ones?

regards,
Henrik

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