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Templates did not transfer properly

New Here ,
Aug 17, 2023 Aug 17, 2023

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Several of my image templates from the previous version of Adobe Express did not transfer in correctly. They are not editable in the same way and the program is not recognizing images versus background, etc. For others, the whole thing is a static image. I had to redo several templates from scratch.
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Image Editor

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correct answers 1 Correct answer

Adobe Employee , Sep 12, 2023 Sep 12, 2023

@default31738721prtwy0, Thank you for reaching out, and I apologize for any frustration caused. Our engineering team has recently fixed some reported bugs. Could you please confirm if you're still experiencing this issue?

 

If the problem persists, don't hesitate to let me know.

I'm looking forward to hearing from you.

Lyn

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Adobe Employee ,
Sep 12, 2023 Sep 12, 2023

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@default31738721prtwy0, Thank you for reaching out, and I apologize for any frustration caused. Our engineering team has recently fixed some reported bugs. Could you please confirm if you're still experiencing this issue?

 

If the problem persists, don't hesitate to let me know.

I'm looking forward to hearing from you.

Lyn

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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