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Term of license changes access to Adobe Stock?

New Here ,
Dec 14, 2021 Dec 14, 2021

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I have the complete license for Creative Cloud. Everything was ok until the last update of CC express. I can't access to adobe stock photos. 
What's happen ? 
It was ok yesterday and now not. Hope this is a mistake because it will be very unfair to ask consumer who payed the premium creative cloud to pay again. 
That is not on the contract term...

 

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Creative , iOS , Problem or error , Subscription

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correct answers 1 Correct answer

Adobe Employee , Dec 16, 2021 Dec 16, 2021

Hi Youri,

 

Sorry to hear that you have got into this issue. Could you please try reinstalling the app? If that doesn't work, please let us know, we will assist you further.

 

Thanks,

Manmeet

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Adobe Employee ,
Dec 16, 2021 Dec 16, 2021

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Hi Youri,

 

Sorry to hear that you have got into this issue. Could you please try reinstalling the app? If that doesn't work, please let us know, we will assist you further.

 

Thanks,

Manmeet

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New Here ,
Dec 16, 2021 Dec 16, 2021

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Hi !
Yes, a previous community manager told me so and it’s working now !
Thanks

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Adobe Employee ,
Dec 16, 2021 Dec 16, 2021

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Hi Youri, It's good to hear. Thanks for getting back and letting us know. Have a good day. ^Manmeet

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