Text cut off after export as MP4

[justinje]

Has anyone had issues when exporting a graphic with animation as an MP4 from Express to have the text be cut off when playing the animation? If so, what was your work around?

[Manmeet2016]

Hi Justinje,

Thank you for reaching out. Before we provide you with any troubleshooting steps, a screenshot of the graphic is required. It will help us to better understand the issue. We will be looking forward to your response. 

Thanks

Manmeet

[justinje]

Hi Manmeet,

I've attached the full graphic for review. Thank you!

[Manmeet2016]

Hi Justineje, 

Thank you for sharing the screenshot. I hope this will help. Clearing browser cache and then logging in using a new "Incognito" (Chrome), "Private" (Safari), or a similar window. Try signing out of the app and then signing back in. If not, try a different system. Try a different device. Try checking these things and report back with any observations. Thanks for your patience in resolving this problem.

Thanks

Manmeet

[Toby23146265knrj]

I am having the same issue, any updates on this?