Thank you for reaching out. Before we provide you with any troubleshooting steps, a screenshot of the graphic is required. It will help us to better understand the issue. We will be looking forward to your response.
Thank you for sharing the screenshot. I hope this will help. Clearing browser cache and then logging in using a new "Incognito" (Chrome), "Private" (Safari), or a similar window. Try signing out of the app and then signing back in. If not, try a different system. Try a different device. Try checking these things and report back with any observations. Thanks for your patience in resolving this problem.