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Text "Shape" effect not appearing in downloaded file

New Here ,
Apr 04, 2022 Apr 04, 2022

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Hi all,

 

When I try to put some text at the bottom margin of my project the "shape" effect disappears in the resulting .png and .jpg download. I really need that back fill for the words to be legible. Is this a bug? Is there a way to prevent this from happening? The effect opacity is definitely set at 100%, and it displays correctly in-app.

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New Here ,
Apr 04, 2022 Apr 04, 2022

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Update: This definitely seems to be a bug. I was able to get it to download correctly by moving the text up the page until the effect showed up correctly in the downloaded file, which it did at about halfway up the page. When I then put it back at the bottom margin the resulting download was fine.

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Community Expert ,
Apr 04, 2022 Apr 04, 2022

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Could you share a screenshot of the layout?

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New Here ,
Apr 04, 2022 Apr 04, 2022

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Here's my layout:

 

Screenshot 2022-04-04 140226.png

 

The problem text is selected in the screen shot.

The project was based on this poster-sized template:

 

Screenshot 2022-04-04 140244.png

 

Please note that I've now run into a further issue with this project; I've been unable to download poster-sized versions of it or any copies of it at all. The app never moves beyond "preparing" the download. If I resize the project it downloads fine, but the default "poster" size just won't work. As it happens I don't need that size, so I don't require a resolution but I thought someone might want to know about the bug. [The disappearing text effect happens regardless of whether the project is resized]

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Community Expert ,
Apr 04, 2022 Apr 04, 2022

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Hi @default43bh8oc4x0jl I found the template you started with. I don't see a “poster” size option for downloading. Where did you find that? I successfully downloaded PNG, JPG, and PDF files. These are large enough to use for print posters (i.e., 300 ppi) up to 11×17 inches. Also, I didn't have any problems adjusting or printing the text in the bottom frame. I'm using Windows 10 with Edge browser. Can you try switching to another browser to see if you still have the same issues?

 

JainLemos_1-1649112041599.png

 

JainLemos_0-1649111938336.png

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New Here ,
Apr 04, 2022 Apr 04, 2022

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The poster size option (11x17) is a size preset located under the resize menu and has nothing to do with selecting the file format for download.

Screenshot 2022-04-04 185958.png

 

It was the default size of the template I was working with. I was working in Firefox. After testing it in Edge it looks like the download function works fine there. I am unable to replicate the disappearing text effect in either Edge or Firefox.

 

N.B. This is the limit of troubleshooting I'm willing to do for an issue that is no longer impacting me. Thanks for looking into it. I hope you folks can make Creative Cloud Express is more stable in the future.

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