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The app is now completely unusable - does anyone know how to fix this?

New Here ,
Oct 30, 2024 Oct 30, 2024

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82910DC0-D528-4DFD-B5F4-78451D3BAFA8.png

This unusable app now looks like this when I open it. Can Adobe actually take our money for an app that does not function - it stopped working completely a few months ago where I could not create anything in the app, now it immediately crashes after trying to load. Lol this is a joke, how can I make this app work again? It was great when it worked...

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Image Editor , Performance

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Enthusiast ,
Oct 30, 2024 Oct 30, 2024

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Hey @Yoga Under th32647742yhfq 

I do find turning my computer off and on again helps in situations like this. Oddly enough, I find turning off my wifi router helps as well. 
Cheers,
O.Nate

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Adobe Employee ,
Oct 30, 2024 Oct 30, 2024

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Hi @Yoga Under th32647742yhfq 

 

This issue appears to affect early versions of iOS 16 that were released prior to March 2023. Do you mind updating to a more recent version of iOS and check if that works for you?

 

Thanks

Abhi G

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