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The Instagram story video templates are playing frozen and not smooth, any solution for this?

New Here ,
Jul 05, 2023 Jul 05, 2023

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Hi, when I try story video templates the previews is playing broken (freeze) and yesterday there no problem everything was so smooth. Any suggestions to check my browser or pc settings maybe?

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Adobe Employee ,
Aug 08, 2023 Aug 08, 2023

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Hi @FlexZ,

 

Thank you for reaching out, and I'm sorry to hear you're having trouble.

I haven't been able to replicate this issue.

Have you tried cleaning your cache and cookies, signing in and out of your account or testing it from a different browser or in incognito mode? Another option is to update your browser if a new version is available.

 

Let me know how it goes, as I'm here to help.

 

I'm looking forward to hearing from you,

Lyn 🙂

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