• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

The Instagram story video templates are playing frozen and not smooth, any solution for this?

New Here ,
Jul 05, 2023 Jul 05, 2023

Copy link to clipboard

Copied

Hi, when I try story video templates the previews is playing broken (freeze) and yesterday there no problem everything was so smooth. Any suggestions to check my browser or pc settings maybe?

TOPICS
Performance

Views

61

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 08, 2023 Aug 08, 2023

Copy link to clipboard

Copied

LATEST

Hi @FlexZ,

 

Thank you for reaching out, and I'm sorry to hear you're having trouble.

I haven't been able to replicate this issue.

Have you tried cleaning your cache and cookies, signing in and out of your account or testing it from a different browser or in incognito mode? Another option is to update your browser if a new version is available.

 

Let me know how it goes, as I'm here to help.

 

I'm looking forward to hearing from you,

Lyn 🙂

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines