Trouble loading Express app, downloading & accessing files and features | October 20-21, 2025

[Amitej S]

Hi Everyone!!

Several users experienced issues with Adobe Express and related Adobe services on October 20, 2025. This included difficulties loading the app, accessing or downloading files, encountering 404/504 errors, crashes, and Quick Action failures. Workflows connected to Adobe Stock and Adobe Fonts were also affected.

This issue was the result of an ongoing incident with our underlying cloud infrastructure provider. Our teams also actively worked to mitigate the impact and restore normal functionality as soon as possible.

We apologize for the frustration and appreciate your patience.

PS: This issue is now resolved for all users.

Here are some resources that provide more details on the outage. Feel free to explore them:

• Status.Adobe.com
• AWS Health Dashboard

[Amitej S]

Here are some resources that provide more details on the outage. Feel free to explore them:

• Status.Adobe.com
• AWS Health Dashboard

[richardatwork]

Error has switched from a 504 to a 502, what's the story Adobe? Am based in the UK, on Firefox browser, CC Pro account, up to date version:

[richardatwork]

Ah! Is back, thank you Adobe 🙂

[richardatwork]

And it's gone again 😞

[richardatwork]

Back again! Am guessing the AWS issue caught Adobe along with a lot of others!

[Tarun Saini]

Hi @richardatwork,

Thanks for reaching out! We're sorry to hear about this. I'd like to inform you that our product team is working on resolving this.

Please check this link to get more updates- https://status.adobe.com/

Regards,

Tarun

[motivated_worldview4088]

Having same issue here, or atlest the adobe font page is just loading and I can not install any new fonts. 

[richardatwork]

Hey Tarun, appreciate the help, I can see the site's down for maintenance. Hope it goes to plan 🙂

[Lavish_Gleam6576]

 

[Todd33813690jj6o]

So frustrated.  I cannot download anything on my laptop or on my phone, and this is the error message.  I cannot find any person to talk to, so here I am on this forum.  Isn't there a chat function?  Nope.  

[Graphic36978130vxvu]

Same here! Problem with downloading project and no support at all!

[lindsay_0381]

Same, would love this to be resolved as soon as possible.

[DOUGLAS5CD0]

I'm with you. =/ 

[Optimistic_critic98A6]

Getting an error Adobe Express Web

Download failed - We're experiencing a temporary Adobe Stock service outage. Please try again later or contact Adobe Support for help." I've tried other browers, cleared cache but unfortunately nothing worked.

[Amitej S]

 Thanks for posting here. Can you please confirm if you're still facing the issue? An AWS outage occurred on October 20, 2025, affecting many Adobe products and services. 

Let us know how it goes for you! 

[dane_0397]

First off my adobe express app is very slow today, secondly adobe express will not let me download any new projects. I noticed on Friday that my app did an update, since then the app has been geeking out.

[Abhi.G @ ADBE]

Hi @Lavish_Gleam6576 

Thanks for reporting this. As noted on status.adobe.com, Adobe Express is one of the apps affected by a wider outage.
Sorry for the incovenience. In the meantime, please keep monitoring status.adobe.com for updates.

Thanks,
Abhi G

[DarkSiegeROK]

My Adope Express appears to be gone.  All my old stuff is no longer there.  Can anyone help!

[David__B]

Hi @DarkSiegeROK

I'm sorry to hear about your difficulties. Do you use Adobe Express on a computer or mobile device? Typically, everything you do in Adobe Express is synced to the cloud as you work. Also, everything is tied to whatever email address you use, so if you signed in with a different email or differently, that could be an explanation.

Please get back to me when you get the chance,

Dave

[DarkSiegeROK]

I'm on a mobile device.  I don't sign, I just open the app.  

''I'm really confused.  Then above my posts, it appears other are experiencing the same issue. 

what should I do next?

[DarkSiegeROK]

I still need help!   Can someone help! 
on a mobile device and when I open the app, it acts like I don't have a subscription and I do.  

Can you help!?

[DarkSiegeROK]

It's finally working after I reloaded it multiple times over 2 days.  

TBH, this process is trash.   I'll be canceling at the end of the month.  You all need better customer support.

David, I appreciate your help.

[Amitej S]

Hi @DarkSiegeROK, Thanks for confirming that it works fine for you now. This issue might be due to the massive AWS outage that occurred on October 20th, 2025. A subset of Adobe products and services experienced such performance issues.

If you happen to encounter any issues with the Adobe Express app, please don't hesitate to let us know. We are here to help.  

Note: You can check for Adobe's system status report here https://adobe.ly/4hl37ia

Best!

[bryaniphone]

I'm all about progressing and updating the program experience - but some of the hurdles I'm facing today are making things very hard to accomplish. All of my brands - fonts, color palattes, backgrounds, everything - are all coming up missing. Files took a very long time to open, guessing its because of the update.

Anyone else have this issue? Ideas on how to get my brands back?

Thanks!

(Windows 11, installed web-based app)

[Kaylee36776215v4ih]

We're having the same issue and keep getting an error message when trying to create a new one.

[David__B]

Hi @bryaniphone and @Kaylee36776215v4ih

Sorry to hear about your difficulties. Are you working on a mobile device or in a browser? 
Could you test in a few different browsers to see if that makes any difference, as well as and try signing out and then back in again? @Kaylee36776215v4ih I was also curious what error message you are receiving?

Thanks,
Dave