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trying to download a project

New Here ,
Mar 09, 2024 Mar 09, 2024

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I am trying to download a project I created on Adobe Express and it is saying we are working on the file.  It's been overnight and I still can't download or share.

 

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Exporting and Sharing

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Adobe Employee ,
Mar 09, 2024 Mar 09, 2024

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Hi @Christine35971325ae46 

 

This is a higly sporadic issue that the team has been chasing for a while now.

 

In order to help us investigate, we need to look at your Express file. I'll send to a DM to set up file sharing.

 

Abhi G

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New Here ,
Mar 11, 2024 Mar 11, 2024

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I've been having this issue for over two weeks now. I've been unable to download anything from Adobe Express. I've tried in both Chrome and Edge to no success. I'm constantly receiving the 'We're working on your file. You'll be able to download it soon' error, which then reverts back to the Download button - highly frustrating.

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Adobe Employee ,
Mar 11, 2024 Mar 11, 2024

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@Emma36001078c3pm 

 

Sent you a direct message as well, with details for file sharing.

 

Abhi G

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