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Unable to Access / Select Photos

New Here ,
Nov 01, 2022 Nov 01, 2022

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When using the Adobe Express mobile app, the photo stream doesn't show all the photos from my phone and when I go to select one to add to a project, it won't allow me to add it to a project. My preferences are set to allow access to all photos. What else should I be checking?

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Bug , iOS , Problem or error

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Adobe Employee ,
Nov 02, 2022 Nov 02, 2022

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Hi @TXTrev ,

 

Thank you for reaching out.

 

Kindly try to delete the Adobe Express App, then reboot your phone, and reinstall the Adobe Express App.

When you try to add a picture you'll get a popup stating that: "Adobe Express" Would like to Access Your Photos, click on: Allow Access to All Photos, retest and let us know if this post has helped you by clicking on Like and Correct Answer. 

 

Many Thanks,

~Lyn 🙂

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New Here ,
Nov 02, 2022 Nov 02, 2022

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Unfortunately, no, this did not work. I get the same errors.

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Adobe Employee ,
Nov 03, 2022 Nov 03, 2022

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Hi @TXTrev,

 

Thank you for updating us.

 

We are aware of the issue that users are unable to view all of their pictures and we are currently trying our best to solve this problem as soon as possible, however, we do not have a time frame on when this will be resolved.

 

We will provide you with an update once this has been resolved.

 

Many Thanks,

~Lyn 🙂

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Community Beginner ,
Nov 13, 2022 Nov 13, 2022

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This bug exists for me as well, even after removing the app, rebooting phone, reloading app and giving it access to all photos. I found that by moving the photo I want to another collection, it would show up in the app. 

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