Unable to connect CHAT GPT to Adobe Express - Error 413

[Ileana Chase]

I am trying Adobe Express with CHAT GPT, but I am getting an error 413.  Unable to connect. Is there a way to fix this? 

[Tarun Saini]

Hi @Ileana Chase,

Welcome to the community! We're sorry to hear about the difficulties you're experiencing. Please let us know which platform you are using for Adobe Express? Is it on the desktop or mobile? Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

Please check this article and let us know if that helps- https://helpx.adobe.com/express/web/create-with-templates/edit-templates/express-gpt.html 

Regards,

Tarun

[Ileana Chase · Accepted solution]

Thank you! I logged out and tried to sign back in directly from the Chat GPT link, and it worked.