Unable to create your new file error

[bianca_3977]

Hi! I'm a new premium user to Adobe Express via the organisation I work at. I have been unable to create new files with any of the existing templates for my brand. I have tried logging in and logging out, I have tried using the browser and app versions but I keep getting the same error. What am I doing wrong?

[mahmoud_5524]

Hi @bianca_3977,

Thank you for contacting us, and I'm sorry for the trouble you’re experiencing creating new files in Adobe Express.

To help get this resolved quickly, could you please share:

• The exact error message you see (if any)

• Which browser and device you using

• Whether this happens with all templates or just certain ones

• If your organization uses any special permissions or restrictions on Adobe Express accounts

Meanwhile, please try:

• Clearing your browser cache or reinstalling the app

• Ensuring your internet connection is stable

• Checking if your Adobe Express subscription is fully activated for your organization account

We’re here to assist you and will work with the team to get you up and running smoothly!

^MM