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Unable to download becuase of paid content

New Here ,
Aug 23, 2023 Aug 23, 2023

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I converted a project from the older version to the new version and it is now saying I can't download because it contains paid content in the new version (it was created with entirely free content in the old version!). I am unable to find what portion of the project is now considered paid content in the new version. I have a school account have never had issues downloading my project until this upgrade. Thanks.

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Adobe Employee ,
Aug 23, 2023 Aug 23, 2023

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Hello @Patricia3184631705ja,

 

Sorry to hear about your issue. Would you mind sharing more details, like when you encountered this problem, a screenshot of the error message, and your account type (Individual/Enterprise/EDU), so we can better assist you?

 

Looking forward to hearing from you.


Thanks,

Anubhav

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