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Unable to drag/drop projects into some folders

Community Beginner ,
Dec 09, 2022 Dec 09, 2022

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I have 16 main folders.  Of those 16, I am unable to use the drag/drop feature for 10 of them.

 

For the 10 in question, if I drag a project over the folder, I see the black circle with a slash through it, indicating that I can't move the project to that folder.  Instead, I have to select the settings for that project, choose "move" and then select the folder that I want it to move to.

 

For the other 6 main folders, I can drag/drop a project into without a problem.

 

What is causing these 10 to not allow drag/drop?

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correct answers 1 Correct answer

Adobe Employee , Dec 13, 2022 Dec 13, 2022

Hi @SVL-LNK,

I tried to replicate this, but it works fine. Would it be possible for you to share a screen recording of the workflow you described? Also, how many projects are listed under the 10 folders that show black circle with a slash through it & the other 6 (which function properly)?

 

Additionally, could you try this workflow after clearing the cache/cookies of the browser? You can also try working on a different browser or its private/incognito mode.

Do share your observations!

 

Best,

A

...

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Adobe Employee ,
Dec 13, 2022 Dec 13, 2022

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Hi @SVL-LNK,

I tried to replicate this, but it works fine. Would it be possible for you to share a screen recording of the workflow you described? Also, how many projects are listed under the 10 folders that show black circle with a slash through it & the other 6 (which function properly)?

 

Additionally, could you try this workflow after clearing the cache/cookies of the browser? You can also try working on a different browser or its private/incognito mode.

Do share your observations!

 

Best,

Amitej

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Community Beginner ,
Dec 13, 2022 Dec 13, 2022

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It was cache/cookie related.  Clearing them fixed the issue.  Thanks!

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New Here ,
May 05, 2023 May 05, 2023

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Thank you!

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