When I try to access CC Express via my laptop I get the following message:
We feel you. We're not thrilled about it either.
Adobe Creative Cloud Express will automatically start back up when the internet starts working again.
I am connected to the internet etc but it doesn't work. However, it does work if I use my mobile network as a hotspot? Any ideas why it won't work with my usual internet connection - I'm having no problems accessing other sites.
Sorry for the trouble. I hope this will help. Please make sure that you are accessing the correct website. Try clearing the browser cache and then logging in using a new "Incognito" (Chrome), "Private" (Safari), or a similar window. Projects should be available usually afterward. You can try reinstalling the app, signing out of the app, and then signing back in. Try a different system as well. Try checking these things and report back with any observations. Thanks for your patience in resolving this problem.
I am having the same problem. I've logged out and back in again as well as cleared my cache.
Please let us know if this is happening with just CC Express or any other website too? Also, please try a different system and write us back with any observations.
It's happening to me since yesterday. This is what I've done so far:
So, it's not my network or security settings in my router. It's not the browser(s). The common thing remaining is the OS, Windows 11 Pro, and the antivirus, Bitdefender. I wonder if the URL has been tagged as suspicious.
I found the issue affecting my access. It was the security setting on my eero router. Once I applied a profile allowing everything Adobe Creative Cloud Express started working again.
What threw me off was that the App on the phone worked. But once I tried the URL on the phone browser I got the same error. The conclusion was clear. The problem location must be on the router 🙂
never mind, i guess it just needed sometime to refresh, now it's working. thanks for the solution.