Unable to open files

[default31717591e97643]

Good morning, Adobe has updated and I can no longer open my files before the update. It is unable to create and open, but creates a slide which is gray with no images.

[David__B]

Hi @default31717591e97643 

Sorry to hear about your difficulties. Are you still encountering this issue? If so, would it be possible to share screenshots of the errors you see?

Thanks,

Dave

[jfer1187]

I can create files but the files will not download making them unusable. I am using Chrome browser. Everything was working correctly yesterday. The files is stuck in download example - untitled.mp4.crdownload 

[David__B]

Hi @jfer1187 

Sorry to hear about your difficulties. Do you get any kind of error? Could you try in incognito mode and after clearing the browser cache?

• Browser cache  -  https://support.google.com/accounts/answer/32050
• Incognito/private browsing mode -  https://support.google.com/chrome/answer/95464

[jfer1187]

Looks like it is working - now, fixed itself. 

[David__B]

@jfer1187 Thanks for confirming