Unable to save removed background photo

[laila_6954]

I have been using this feature for many times in the past so I do not know why it isn't letting me now. Every time I upload a photo and remove its background, the download button won't appear. Even if I upload the photo then manually remove the background and set it transparent, when I download it, the photo won't have a transparent background. I am paying a high membership and have all my credits, so is this a bug?? I need this feature to work soon because I use it for my architectural classes. :((((  You can see in the attached photo that there is nowhere for me to click download.

[Impressive_society6067]

Thanks for reaching out. Unfortunately we could not reproduce this issue at our end. Would it be possible to setup debug a session so that we can assist further.

Meanhile could you let us know below info:
1. Browser

2. Machine OS

3. Size of the image uploading

Could you also check whether you are facing this same issue here: https://www.adobe.com/express/feature/image/remove-background