Unable to use the Generative Ai feature in Magic School

[marlene_1798]

I am using Magic School AI.  I subscribed to it because it has an image generator through Adobe express.  However,  It does not work.  It says that generative AI feature is not available in my account.  I was on chat with an online assistant for more than an hour but it did not work at all.  I went through the instructions on pop up blockers but it did not work.  Anyone who can help, please?

[graceful_uniqueness16B8]

We're having the same issue.

[Tarun Saini]

Hi 

@graceful_uniqueness16B8

Welcome to the community! Could you please check with your administrator first to check for access? If that doesn't help, he can raise a support request to our team.

Regards,

Tarun

[makky_9017]

My students on MacBook can use the Magic School Image Generator on Chrome without a problem. However, my students on iPads cannot seem to open the tool and use it.  They tried it on Safari, Chrome and even Arc Search but no success.