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Unable to use the Generative Ai feature in Magic School

New Here ,
Aug 31, 2024 Aug 31, 2024

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I am using Magic School AI.  I subscribed to it because it has an image generator through Adobe express.  However,  It does not work.  It says that generative AI feature is not available in my account.  I was on chat with an online assistant for more than an hour but it did not work at all.  I went through the instructions on pop up blockers but it did not work.  Anyone who can help, please?

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Generative AI

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New Here ,
Nov 12, 2024 Nov 12, 2024

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We're having the same issue.

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Adobe Employee ,
Nov 12, 2024 Nov 12, 2024

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Hi 

@graceful_uniqueness16B8

 

Welcome to the community! Could you please check with your administrator first to check for access? If that doesn't help, he can raise a support request to our team.

 

Regards,

Tarun

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New Here ,
Nov 18, 2024 Nov 18, 2024

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My students on MacBook can use the Magic School Image Generator on Chrome without a problem. However, my students on iPads cannot seem to open the tool and use it.  They tried it on Safari, Chrome and even Arc Search but no success.

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