Unable to use the Generative Ai feature in Magic School

[marlene_1798]

I am using Magic School AI.  I subscribed to it because it has an image generator through Adobe express.  However,  It does not work.  It says that generative AI feature is not available in my account.  I was on chat with an online assistant for more than an hour but it did not work at all.  I went through the instructions on pop up blockers but it did not work.  Anyone who can help, please?

[jasonr97859771]

We're having the same issue.

[Tarun Saini]

Hi 

@jasonr97859771

Welcome to the community! Could you please check with your administrator first to check for access? If that doesn't help, he can raise a support request to our team.

Regards,

Tarun

[makky_9017]

My students on MacBook can use the Magic School Image Generator on Chrome without a problem. However, my students on iPads cannot seem to open the tool and use it.  They tried it on Safari, Chrome and even Arc Search but no success.

[Lynne30229921wsmw]

We have the same issue even after tyring using desktop version of Chrome on the iPad 😞

[Tarun Saini]

Hi 

@Lynne30229921wsmw

,

Welcome to the community! Could you please elaborate more on the issue you're seeing? What's happening when you're trying to access the Generative AI feature of Adobe Express?

We're here to help, just need some info.

Regards,

Tarun

[Lynne30229921wsmw]

Aloha e Tarun,

The Adobe Image Generator is not comapible with mobile broswers, even if you request the desktop version it will not work.  The error message is The Magic School support staff has acknowledged that it is an issue on the adobe side of things.  Looks like the solution is for Adobe to make Adobe Express, where the image generator lives, compatible with Chrome and Safari Mobile browsers or at the very least the desktop version of Chrome in iPads.  When I login to Magic School.ai and click on Adobe Image Generator the message says it is not available in Safari (even though I launched from Chrome and requested the desktop version)   We have over 1000 students in our org that have iPads.  Please help. 

[Wanda29131604byi7]

I echo this issue. It does not open when trying to launch it on the mobile browser for Book Creator on the iPad either.

[Tarun Saini]

Hi 

@Wanda29131604byi7

,

Welcome to the community! We're sorry to hear about this. Could you please let us know the make and model of your device? Are you getting any error messages?

We're here to help, just need some info.

Regards,

Tarun

[Wanda29131604byi7]

Tarun, I am using iPad 9th generation running iOS 18.3.

[Tarun Saini]

Thanks for your response. Is it possible for you to share the screenshot or screen recording of the issue?

Regards,

Tarun

[Wanda29131604byi7]

Here is a screenrecording. In Magic School it's saying that it only works in Chrome but I am using Chrome. In Book Creator, it's not opening. 

[Lynne30229921wsmw]

Wanda,
>From what we have learned, when using a tablet, Adobe Express only works within it’s app. It is not compatible with mobile browsers and does not have any plugins for use within other apps like Book Creator or Magic School. It does work within Magic School and Book Creator on laptops using Chrome.

This is completely on Adobe to fix. It took them close to 2 years to get their AI components added to their tablet apps so I’m guessing it will take quite a while before they make plugins to work within other tablet apps as well as compatible with mobile browsers.


Lynne Horiuchi
Sr. Instructional Technology Specialist
Kamehameha Schools
808-843-3312

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