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Undo/Redo and Tools Issues, Hallucinations

New Here ,
Aug 17, 2023 Aug 17, 2023

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I've tried using the Erase/Reverse eraser tool on and off for 2 days, starting the Nth project over again because the Undo/Redo either resets my entire last hour of work or the Redo totally forgets the last or all steps. In addition, it randomly goes into Crop mode and there is no way to delesect without X-ing out of the app. I'm really trying to give this a chance but I could have done this in Photoshop in 5 mins. I'll give this 5 more minutes, otherwise I'll wait until the functionality is more stable and user friendly.
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correct answers 1 Correct answer

Adobe Employee , Sep 12, 2023 Sep 12, 2023

@default31736591toid75, I'm sorry to hear you're having trouble.

To better help you, would you mind sharing if you're working on the Mobile or browser version of Adobe Express?

 

Our engineering team has recently fixed some reported bugs, which may have resolved this.

 

Either way, I'm looking forward to hearing from you.

Lyn

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Adobe Employee ,
Sep 12, 2023 Sep 12, 2023

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@default31736591toid75, I'm sorry to hear you're having trouble.

To better help you, would you mind sharing if you're working on the Mobile or browser version of Adobe Express?

 

Our engineering team has recently fixed some reported bugs, which may have resolved this.

 

Either way, I'm looking forward to hearing from you.

Lyn

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New Here ,
Sep 12, 2023 Sep 12, 2023

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Hello, thanks for replying. It was the browser, but I recall trying it on 2 machines- one on Chrome on Windows 10 & Chrome on Window's 11.

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Adobe Employee ,
Sep 12, 2023 Sep 12, 2023

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tom.blake@poolcorp.com You're welcome! I'm glad to hear you resolved the issue with the browser. If you encounter any more questions or run into further issues in the future, please don't hesitate to reach out. I'm here to help! 

Lyn 🙂

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