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Upgrade not working?

Guest
Apr 01, 2022 Apr 01, 2022

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I upgraded to premium via IOS in the app store ($99.99/yr) but my account isn't reflecting it so I can't access premium features.

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Adobe Employee ,
Apr 04, 2022 Apr 04, 2022

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Hey,

 

Thanks for reaching out; this shouldn't be happening.

Could you try signing out and then back in from your account to check if that makes any difference?

Also, would you mind sharing your registered Adobe ID via personal message to check on our end? 

 

Regards,

Amitej

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Community Expert ,
Apr 04, 2022 Apr 04, 2022

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LATEST

Which features are you trying to use? There are some issues with some of the mobile features (as of this post)

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