Uploading Fonts is not working neither in Adobe Express nor in Creative Cloud App

[LisaWinifredMinelli]

Hi guys, I hope you can help me. 

I am working in a shared document in Adobe Express using corporate fonts. Now when I want to edit certain text areas, I'm being asked to upload the fonts first. I bought licenses for those fonts used there... (Brix Sans Bold and Brix Sans Regular) It is a desktop license though and I am not sure,  if the error message is coming over and over again because I need a web license instead. 

I followed the steps as described in other posts here in the support. Also I checked my Creative Cloud App, if the fonts are uploaded there. But all I am getting is these error messages. I will share the screenshots here too. I hope somebody can give me advice what I can do to solve this. 

Thanks so much in advance! 

[mahmoud_5524]

Hallo @LisaWinifredMinelli,

Es tut uns sehr leid, dass Sie Probleme beim Hochladen von Fonts haben. Desktop-Lizenzen decken oft nicht Web/Cloud ab; Adobe Express benötigt webfähige Fonts oder Fonts über Adobe Fonts. Prüfen Sie, dass Creative Cloud synchronisiert ist und Sie mit derselben Adobe-ID angemeldet sind, und starten Sie beide Apps neu.

Können Sie sagen, ob Ihre Brix Sans-Fonts web-fähig sind, ob es in allen Projekten passiert und welches Gerät/Plattform Sie nutzen?

Für weitere Hilfe:

https://adobe.ly/4mgFGaC

https://adobe.ly/3VifFgc

https://adobe.ly/4mhYMNM

^MM