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500 credits to create a video using 'image to video that was only a 5 second still image....

Community Beginner ,
Oct 07, 2025 Oct 07, 2025

Experimented with the lowest resolution image to video to see what i caould do.  Found the best result was with the same image of fire (created in firefly text to image).  This appeared to make a loopable 5 second video of a fire that had transparent elements.  Without changing the prompt or the photos and only raising the resolution to the maximum 1080 it delivered a 5 second video with absolutly no motion.  None.  And charged 500 credits for the same photo I already produced in text to image for virtually nothing.
For this failed "learning" excersise it cost a total of 1,100 credits.
I'm willing, to a point, understand there is a prompt learning curve, but when I only change the resolution on something that worked 2 minutes before exactly as I hoped and then deliver nothing but a still photo for 500 credits. My only option seems to be, smile and hope that maybe next time it will work and not drain my credits dry and put a thumbs down and hope for the best in the future.  Hope is a terrible plan, estesially if it costs more than you have to give.
Thought I should at least give my feedback on this matter.

 

Thanks for the time and the platform.Fire Finish 2.png
Rw

Bug Unresolved
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3 Comments
Adobe Employee ,
Oct 08, 2025 Oct 08, 2025

Hi Rikblak!

Thank you for taking the time to share such detailed feedback. We truly appreciate it. I'll share your feedback with the development team. In the meantime, please consider submitting the generated results through the “thumbs down” feedback option within Firefly (if you haven’t already), as that sends your exact generation data directly to our engineering team for deeper review.

 

Let us know if you have any questions.
^KR

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Community Beginner ,
Oct 09, 2025 Oct 09, 2025

Thank you for responding.  I have submitted the Thumbs down with details.  Sadly, it does not help my credit situation 😕.

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Adobe Employee ,
Oct 14, 2025 Oct 14, 2025
LATEST

Thanks for writing back. Unfortunately, we’re unable to refund credits for completed generations. 

We truly appreciate your feedback and will share it with our product team to help improve the Firefly experience.


^KR

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