Hi @J3126364333z7 it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following: • Log into Behance with your Adobe ID and enter your Date of Birth. • Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services". Once your Date of Birth is up to date, relaunch Firefly site and try again.