All my Boards have disappeared. My workflow is paralyzed.

[defaultdbyqtycbolvb]

Hello,

I am reporting a critical bug where all of my Adobe Firefly Boards have vanished from my account. The issue is not browser-specific.

1. Version of the app:

• Adobe Firefly (Web version)

2. Platform and OS version:

• OS: macOS Sequoia 15.5

• Browser: The issue is confirmed across multiple browsers: Google Chrome, Microsoft Edge, and Safari (all latest versions).

3. Basic steps to reproduce the problem: The problem is a total loss of existing data and can be observed with these steps:

• Log in to my Adobe Firefly account on any browser (Chrome, Edge, Safari).

• Navigate to the "Boards" section.

• Observe that all previously created Boards are missing.

4. Expected result and actual result:

• Expected result: I should see all of my saved Boards containing hundreds of images and inspirations, which were present as of last night (October 15, 2025).

• Actual result: The Boards section is completely empty on all browsers. This confirms it is a server-side or account-related issue, not a local client problem.

Additional context: These Boards are essential to my daily workflow. This data loss has paralyzed my work on key commercial projects. I am certain I did not delete the Boards. I request an immediate, high-priority investigation to restore my data and a detailed report on the cause of this failure.

Sincerely, Paweł

[droopydog500]

Hello @defaultdbyqtycbolvb,

Thank you for your message. 

Are you on an enterprise plan? If so, please contact your local Adobe administrator. If you are not sure who that is, start with IT.

Thanks,
    droopy

[defaultdbyqtycbolvb]

Hello. Thank you for your Reply.