an error during creating videos

[Serg-2025]

I have download two images, describe what to do and clic on create button - constantly have a massege - anable to load(

[droopydog500]

Hello @Serg-2025,

Thank you for your message. 

I have a few questions to help track down this problem.

• If you have a personal plan, have you subscribed to a premium Firefly plan? A premium Firefly plan is needed to generate video for people on personal plans. If you did subscribe to a premium Firefly plan, which plan did you subscribe to? (See plans listed here.) Or are you on an enterprise plan?
• Can you generate Firefly video without a keyframe?
• Is your keyframe aspect ratio exactly 16:9?
• Please tell us what OS and browser you are using along with their version numbers.

Thanks,
    droopy

[Serg-2025]

windows 11 pro

use 16:9

adobe friendly standart

[Kartika Rawat]

Hi Serg-2025!

Sorry to see that. I tried the prompt after translating "the girl winked turned away, spreading her hair" and got the same error. I removed the "winked" word from the prompt and able to generate the video.

Let us know if this helps.

Thanks, 

KR