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bug attribution crédits génératifs ?

New Here ,
Jun 07, 2024 Jun 07, 2024

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Bonjour,

Depuis ce mois-ci je ne bénéficie plus de Crédits génératifs mensuels (actuellement :Crédits restants : 0/250).

J'aurai du recevoir à la date de ma facture 250 ?

Merci de m'aider car la communication est complexe avec Addobe.

Bug Unresolved
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Imaging

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9 Comments
Community Expert ,
Jun 07, 2024 Jun 07, 2024

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Bonjour @Fabrice24158938yecd,

Thank you for your message. I am sorry you are having this problem. 

 

Generative credits are refreshed on the anniversary of when you subscribed. You can see that date by looking at your account page and seeing when your next payment will be charged:

droopydog500_0-1717758299272.png

Please let us know if you have further questions.


Bien à vous,
    droopy

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New Here ,
Jun 07, 2024 Jun 07, 2024

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La date de mon abonnement était le 5/6/2024 et n’ai pas eu de crédit nouveau ??



Cordialement,
Fabrice BLOT
[PII removed by moderator]

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Community Expert ,
Jun 07, 2024 Jun 07, 2024

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Bonjour @Fabrice24158938yecd,

 

Can you please try another browser as a test and see if it also appears your credits have not been replentished?

 

Merci,

    droopy

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Community Expert ,
Jun 07, 2024 Jun 07, 2024

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Bonjour. La date de la facture est-elle au 6 mai ou au 5 juin ? Quelle est la formule concernée ?

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Community Expert ,
Jun 07, 2024 Jun 07, 2024

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Bonjour @Fabrice24158938yecd,

 

If you look at my graphic above, on your account page, it should list "next payment on" with a date. If you were billed on June 6, that date would now be July 6. You should then see your credits refeshed in your profile:

droopydog500_0-1717770483795.png

 

Merci,

    droopy

 

 

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New Here ,
Jun 07, 2024 Jun 07, 2024

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Voilà ce qu’il y a :


Formule Photographie (20 Go)
Abonnement annuel, mensualisé
Prochain paiement prévu le 5 juil. 2024
Votre formule comprend les applications et services ci-dessous








COMPTE ADOBE

Crédits génératifs mensuels

Crédits restants : 0/250



J’aurai du avoir 250 crédit au 5/6


Cordialement
Fabrice BLOT
fabrice.blot@mailo.com

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New Here ,
Jun 07, 2024 Jun 07, 2024

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Je répète pour la nième fois qu’il y a un bug depuis le 5/6/24 et que je n’ai pas eu de recréditer mes 250 crédits
Cordialement,
Fabrice BLOT
fabrice.blot@mailo.com

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New Here ,
Jun 07, 2024 Jun 07, 2024

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Re: bug attribution crédits génératifs ? <>

Je répète pour la nième fois qu’il y a un bug depuis le 5/6/24 et que je n’ai pas eu de recréditer mes 250 crédits


Cordialement,
Fabrice BLOT
fabrice.blot@mailo.com

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Community Expert ,
Jun 07, 2024 Jun 07, 2024

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Hi @Fabrice24158938yecd,

 

It does not appear that this is a system-wide problem. We cannot fix individual account problems here. I am sorry I need to refer you to Adobe Customer Care. https://helpx.adobe.com/contact.html

 

Start a chat, type in 'real agent' to ensure you get a person rather than a bot.

 

If your browser blocks the Chat window, try the troubleshooting tips here:

https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

 

You can also send a message through X (formerly Twitter) to @AdobeCare.

 

Do not reply to PMs in this forum from people saying the work for Adobe—they are likely to be scammers.

 

    droopy

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