Can't create image via firefly

[Mayu38374373zm52]

I tried to create the image but couldn't get any image, always error like attached. How can I solve this? 

[droopydog500]

Hello @Mayu38374373zm52,

Thank you for your message. I am sorry you are having this problem. 

Which operating system and browser are you using? If you try a different browser, do you get the same error?

Thanks,
    droopy