can't download firefly videos

[jose manuel29619987mnai]

i cant download any generated video, so im paying for nothing, i have tried in every browser and still the same

[droopydog500]

Hello @jose manuel29619987mnai,

What happens when you try to download the video? What OS are you using?

My best,
    droopy

[jose manuel29619987mnai]

[image: 3FFA92DB-7130-4979-A829-F1C09D7E29A9_4_5005_c.jpeg]

im using SAFARI

--
*José Manuel Menéndez A.*

Personal info removed by mod

[droopydog500]

Unfortunately, images do not come through when you reply via email. You have to upload them via the web interface.

    droopy

[jose manuel29619987mnai]

[jose manuel29619987mnai]

--
*José Manuel Menéndez A.*

Personal info removed by mod

[droopydog500]

Sorry to ask more questions. Where are you seeing this error? Could you show us the whole browser window when you receive the error.

Thanks,

    droopy

[jose manuel29619987mnai]

[droopydog500]

Hi @jose manuel29619987mnai,

Were you able to generate a video?  I ask, because in that screen shot it looks like it is before you have generated a video. 

Is it possible you are typing in a prompt, pressing "generate" and it is not actually generating? Or are you able to play a generated video in the generation page?

[jose manuel29619987mnai]

i can generate the videos but can't download them

[Kartika Rawat]

Hi jose manuel29619987mnai!

Sorry to see that. We'll share the issue with the product team. Please provide the following info to investigate the issue further:

What OS and the browser version are you using? 

Could you share a screen recording of the issue? 

Thanks, 

KR

[jose manuel29619987mnai]

how can i upload the screen recording?

[droopydog500]

I think if you create a new post, you can upload it. Please tag me in that post (type @droopydog500 ) and I will merge it into this thread.

    droopy