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can't see the mouse arrow in the image for modifying it

Community Beginner ,
Nov 01, 2023 Nov 01, 2023

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When using Edge in Windows 11 in a PC I can't see my arrow in the image for doing anything. 

Bug Unresolved
TOPICS
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8 Comments
Community Expert ,
Nov 02, 2023 Nov 02, 2023

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Hi @Juan33326152653n ,

 

Can we work on a process of elimination?

 

Can you try generate in another browser like Chrome to see if the problem manifests there as well?

 

This will help us narrow down possible cause.

 

Best

mj

iMSD

 

 

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Community Beginner ,
Nov 02, 2023 Nov 02, 2023

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Chrome does the same thing or even worse. As in chrome, the arrow is only showing when I pass over the controls below. Once the mouse is move out of the controls (generate text box and tool bar (remove, add, etc.)) the mouse arrow disappears.

 

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Community Expert ,
Nov 02, 2023 Nov 02, 2023

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Hi @Juan33326152653n ,

 

Sorry about your challenges.

 

Here's a thread that may help. https://community.adobe.com/t5/adobe-firefly-bugs/p-my-mouse-cursor-is-invisible-in-firefly/idc-p/13...

 

hth

mj

iMSD

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Community Expert ,
Nov 02, 2023 Nov 02, 2023

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So there's three things you can try.

 

  • Zoom in/out on your broswer
  • Hard reset your browser. Ctrl/Cmd+Shift+R
  • Use Incognito mode.

Let us know how if you make progress. 

mj

iMSD

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Community Beginner ,
Nov 03, 2023 Nov 03, 2023

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No luck with that. 

But honestly, If this is happening to more people. There is no trick to do. It should be a fix. 
Thank you.

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Adobe Employee ,
Nov 03, 2023 Nov 03, 2023

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@Juan33326152653n Check out this post: https://community.adobe.com/t5/adobe-firefly-bugs/p-can-not-see-mouse-using-gen-fill/idi-p/14040127

We've seen an increase in this and the team is looking into it. 

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Community Expert ,
Nov 12, 2023 Nov 12, 2023

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Tx @CMass ,

Please let us know when the fix has been implemented

Tx

mj

iMSD

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Community Expert ,
Nov 12, 2023 Nov 12, 2023

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LATEST

Seems to be a bug @Juan33326152653n ,

Hopefully it gets sorted soon.

mj

iMSD

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